Key Responsibilities & Requirements:

• Gather, analyze, and document business requirements specific to Salesforce solutions.

• Collaborate with clients, developers, and architects to design scalable Salesforce implementations.

• Create BRDs, FSDs, user stories, and process flows aligned with Salesforce best practices.

• Conduct requirement workshops, gap analysis, and solution validation.

• Support Salesforce configuration, testing, and UAT activities.

• Translate business needs into functional and technical specifications.

• Strong understanding of Salesforce Sales Cloud, Service Cloud, and related modules.

• Hands-on experience with tools like JIRA, Confluence, and Lucidchart.

• Excellent communication, stakeholder management, and analytical skills.

• Salesforce Admin or Business Analyst certification preferred.